FAQ's for Consumer Help

FAQs

 

 

Developed by Credit Technologies, Mortgage Preflight is the most safe and secure method to pre-authorize access to your credit data for the processing of a mortgage application. Mortgage PreFlight gives you control over who has access to your confidential data and is the recommended first step when searching for the best mortgage loan and terms. Preflight also provides you valuable insight into information that will be critical throughout the mortgage. Mortgage Preflight provides,

The Mortgage Preflight system utilizes bank-level security including 128-bit SSL encryption. The Precise ID™ advanced authentication process verifies your identity before your Preflight transaction is processed. Mortgage Preflight is designed, operated and maintained by Credit Technologies, Inc. Serving clients nationwide since 1990 and handling more than 15,000 secure transactions daily for leading national banks, State and Federal governments - We're certified through, and obtain your records directly from the three repositories (Experian, Trans Union and Equifax) with all credit score data provided through FICO. For your protection, all requests are encrypted prior to transmission and storage. In addition, we process your credit card transaction directly through our own merchant account, and any charges will appear on your credit card statement as Credit Technologies, Inc.

How can I learn more about the mortgage professionals participating in Mortgage Preflight?
Mortgage Preflight approved participating lenders include many of the top national mortgage originators. All lenders go through a thorough an intensive application and vetting process including background checks with physical inspections prior to inclusion in Mortgage Preflight. In addition, all banks & credit unions are licensed and governed through the FDIC, NCUA, with mortgage lenders, correspondents and brokers licensed through the National Mortgage Licensing System & Registry (NMLS.) The NMLS number of every PreFlight participant is located beside their name and can be verified at http://www.nmlsconsumeraccess.org/

 

Every credit score provided by Credit Technologies is a FICO score created by the Fair Isaac Corporation. This is the credit score used by virtually every lender in the mortgage industry and is the precise score that your lender will use to determining your loan eligibility and terms.

Does Mortgage PreFlight provide me a copy of my credit report?
No. While Mortgage PreFlight provides FACTA disclosures that include all three FICO scores, It does not return a copy of your Experian, Trans Union or Equifax credit file. There are multiple ways to obtain a copy of your credit report free of charge. Compliments of the FACTA Act (FACTA), all consumers are able to obtain copies of each of their credit reports annually free of charge through AnnualCreditReport.com.

The tri-merge credit report and FICO scores obtained by your lender through the Mortgage PreFlight process  contain data from Experian, Trans Union and Equifax - specifically designed for the mortgage lending process.

We are buying jointly, but are unmarried - Should I process my request as individual or joint?
The decision on whether to process a joint request or two individual requests has nothing to do with marital status or matching last names. It is decided by your current and/or prior addresses. If you have both resided at the same address for at least the past 2 years, you can process a joint request. If you both have not resided at the same address for the past two years, you must process 2 individual requests. This is due to limitations in the credit reporting system that allow the processing of only one current and prior address per request.

 

Sure – You'll automatically receive a paper copy of your Risk Based Pricing Disclosure Exception Notice, and FACTA Consumer Score Disclosure including all of your FICO scores and additional disclosure information in the mail. Your lender upon request, can also provide you a copy of your Credit Radar analysis and full credit report, or you can request a copy of your credit report directly from Credit Technologies by writing to,

 

Consumer Disclosures
Credit Technologies, Inc.
50481 W. Pontiac Trail
Wixom, MI 48393

Please be sure to include your full name, address, DOB and transaction ID (from your confirmation email) and a copy of your government issued photo ID so we can quickly process your request.

 

 

Mortgage PreFlight costs vary based on your lender's data requirements and whether an individual or joint file is needed. The total cost is displayed on the order confirmation screen for your approval prior to placing your order.

 

Absolutely, It's wise to be careful about where and with whom you share confidential information. The Mortgage Preflight system is a secure and encrypted method of providing your lender specific authorization and access to your credit data for the purposes of processing your mortgage loan. Mortgage PreFlight eliminates the use of non-secure methods previously used (i.e. phone, fax, email…) Should you prefer not to provide your information via Preflight, simply contact your mortgage professional directly by phone or email using the contact data displayed on the top of the Mortgage Preflight page.

 

As part of our commitment to protect your confidential information and to comply with various State, Federal and repository regulations, we must be able authenticate your identity before proceeding with the Mortgage Preflight process. We verify your identity using a process called Precise ID which generates a series of simple challenge questions based on the identity information you have provided. Generally, applicants are able to complete the multiple choice challenge questions in less than 30 seconds. Should you encounter difficulties, you may be asked to respond to a second set of challenge questions. If you are unable to provide the required correct responses, we will be unable to process your Mortgage Preflight transaction online. No inquiry into your credit report is made nor do you incur any charge on the incomplete transaction. Should this occur, you should contact your mortgage professional using the provided phone or email address to proceed with your transaction.

 

We apologize for any delay or inconvenience in processing your request. If an error was encountered, no charge to your credit card, or access to your credit data has occurred. Often typos in your personal information or credit card data are responsible for errors. The error message will, if possible identify the source of the error. If a typo occurred, simply use the back button to correct the error and resubmit your request.  Should we be unable to complete your request, you can contact Credit Technologies directly at 800.473.1380 between the hours of 9:00am – 8:00pm Eastern (6:00am – 5:00pm Pacific.)  For inquires after normal business hours or on weekends, please contact us via email. We’ll respond to your request the following business day.

 

Sure - We recommend you contact your mortgage professional directly using the phone and email address information provided on the PreFlight form. Alternatively, you  can call us toll-free at (800) 473.1380. Our office hours are Mon-Fri, 9:00am - 8:00pm Eastern, (6:00am - 5:00pm Pacific.)  For questions after hours, on weekends, or holidays, please contact us via email.  Your inquiry will be answered first thing the following business day. Please be advised, we are unable to provide any information on any lending product, pricing or qualification requirements.

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